COMMERCIAL INSIGHTSCLARITY INTO ACTION
People & Organizational Development

Build the capabilities
your organization needs.

Make hiring, assessment and training
work toward the same goals.

Start with a business process
Original seven-stage order-to-cash wheel: data gathering and credit check, customer creation, order entry and confirmation, invoice dispatch, collections and reconciliations, cash applications, reporting and analysis.
Order to cash connects customer commitments
with the cash that sustains the business.
Result areaCash application & reconciliation
Required competencyBank & account reconciliation
Subcompetencies · where neededSubcompetencies

Read records · Match transactions
Investigate and resolve differences

Assess against required proficiencyWhat can the team demonstrate?

Reconciles routine accounts independently and resolves discrepancies within agreed authority.

Illustrative criteria, tailored to the work.

Train and reassessClose the capability gaps.

Hire

Select for the capabilities
the work requires.

Assess

Recognize strengths.
Make gaps visible.

Develop

Train to specific needs.
Demonstrate progress.

From shared service centers to operations

Make capability development tangible.

Define the required capabilityAssess the teamTrain to the gapsReassess proficiency
For a focused need, a turnaround,
or development after stabilization.Start a conversation ↗